Privacy and advertising measurement

Enquiries and referrals

We collect the information you submit in our enquiry and referral forms to respond and manage your referral. These details are sent to Neuro Systems by email. Please do not submit sensitive clinical documents through these forms.

Website advertising measurement

AI-powered service guide

The optional service guide sends your description and selected audience to Lovable AI and its model provider, OpenAI, only after you explicitly agree. Please leave out names, dates of birth, contact details and identifying or sensitive clinical documents. The guide suggests existing services, not a diagnosis or clinical advice.

Descriptions and suggestions are held in the current page session, not saved as a Neuro Systems practice record or emailed to our team. Lovable AI may retain service processing logs; we cannot promise that no processing records exist. OpenAI requests are configured with storage disabled. Information may be processed outside Australia. We do not send these descriptions to Google Ads or Meta or count use of the guide as a form enquiry.

You can stop a request or start again to clear the page. This stops future use but cannot recall information already sent for processing. You can always contact us directly instead. Read Lovable's privacy policy and OpenAI's privacy policy.

Advertising platforms

We use Google Ads technology to measure website visits and advertising effectiveness. Google also receives an event when an enquiry or referral has been successfully sent. These events do not confirm an appointment or a paying client. Meta website tracking is disabled: this website does not load the Meta Pixel or send website events to Meta. Facebook can still record clicks and impressions within its own advertising platform.

Google may receive page addresses, browser and device information, IP addresses, cookie or advertising click identifiers, and event times. We do not include form contents, names, email addresses, clinical narratives or customer matching data in our advertising event parameters. Page addresses and context may indicate the services viewed. Our Google configuration disables advertising personalization signals.

We do not load advertising tags or send events in the EEA, United Kingdom, Switzerland, Canada, or where the visitor's location cannot be reliably resolved. Canada is blocked because our country lookup cannot distinguish Quebec. Elsewhere measurement may run without a banner, unless you opt out. Ad clicks and impressions can still be recorded by the advertising platform independently.

Read Google's privacy information and Meta's privacy policy.

Your advertising choice

You can stop future advertising measurement in this browser. This choice applies immediately, including in other tabs of this website. It does not remove information already received by Google or Meta. Clearing browser storage removes the saved choice; other browsers and devices need their own choice.

For questions about personal information, access or correction, contact info@neurosystems.com.au.